As an operation manager on my job I have been in this position of dealing with complaints from customers and coworkers. I have had the customer complain about workers that was supposed to have delivered information back to the office for changes on their account, and they drop the ball. The customer’s account got cut off, which the customer got mad at the driver because he stated if the driver would have delivered the information his account, would have been good. I got the complaint from customer service, and as operation manager I call the customer and planed a visit to talk with him for information about the conflict. I also talk with my driver about his behavior and responsibility as to communicating with the office. I look in the driver records and found out that this wasn’t the first time that he didn’t pass on information to the office. After talking with him he did the same thing two weeks later. I approach him again to make sure we were on the same page. He got confrontational with me, I walk away from him, I told the District Manager about the confrontation, I stated to my DM I wanted him to be their when I give the driver the ultimatum in regard of the need to immediately improve or he will be dismissed. The DM calls the driver in to the office and then calls me in also; I told the driver that we have a crisis and a crisis of communication which is a major occurrence with a potentially negative outcome affecting the company, or industry, as well as its publics, products, services, or good name. At this time said that he didn’t understand the problem and the DM step in and said you were told about your technical communication skill and how important it is to use them. We came to an agreement that if the problem happens again he will be suspended for a week without pay, and if it accrues again you will be dismissed from the job. I ask do we agree and have a understanding between the three of us here in this office, he agree with the outcomes. I feel that I was proactive, and used crisis management to handle the conflict.
As I glance over your blog, I pick up that you might be a cut and dry kind of guy, and this lends to the overall purpose, design, content, and target audience for your blog. I appreciate the basic elements you’ve incorporated, and wonder if the outdoor background and picture of your son hints at where we’d find your heart and priorities? I would suspect this would be outdoors and with family. I can certainly appreciate this, especially as you nourish the hearts of your many children and family. Kudos to you!
ReplyDeleteThe general design of your blog is easy to follow; posts on one side, and personal information on the other. One thing I noticed though was the omission of writing samples from previous courses. I will admit, I was challenged with figuring out how to best add mine to my blog, so perhaps I could share the insight I discovered. I mean no disrespect if you are already savvy at this, however for me, the help of a fellow classmate was just what I needed to add mine.
Adding a tab of writing samplings to a blog:
After clicking on the Design option within your blog, select the Posting tab. Within this tab is an Edit Pages option. Click this and select New Page. After doing so, you will see where you can type in a Title and start Composing down below. At this point, I have reduced this window on my computer, and opened up my Microsoft Word program. In Word I then selected a past paper that I’d like to present on my blog, opened it, and then highlighted the document so it can be Cut and Pasted into that other window in Edit Pages on the blog designer. Simply cut and paste your document of choice into the Edit html tab back in the New Page window you reduced for designing your blog. Once this is pasted, you can look it over and make any adjustments that are needed. When you are finished, simply click Publish Page at the bottom, and “wahlah!” you’ve added a writing sample to your blog!
Now, you still need to do some adjusting in order for others to see it. You need to add a Gadget to display them on your blog. This is done by working again within the Design section of your blog, right in the Page Elements section that first comes up. Click on one of the “gadget” options and select the gadget “Pages”. Here is where you organize the pages you have created on your blog. Notice too at the bottom of this window, how you offers you Tips on how to create tabs at the top of your blog by clicking and dragging. The clicking and dragging is done back at the Page Elements section after your done organizing the content of the Pages gadget.
I hope this was helpful. If not, please feel free to e-mail me and I’d be happy to offer any other assistance that may be helpful.
Your layout is very appealing, organized and clean. I enjoy the faded white with the serine backdrop. Once you add more writing I think it will come together well for you so long as you play with the design and find a good way to organize it (which I am still working on personally). Double check the grammar in your writing and profile for errors and you will be on your way.
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